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| HELP | |
| When will my merchandise ship and how will I know? | |
| Once your affidavits have been received and approved by E! Networks, (verifying 300 cross-channel “E! Live from the Red Carpet: Academy Awards ® Spots ran), your order will be processed. Please allow 4 - 6 weeks for the delivery of your merchandise, post approval. You will receive a shipping confirmation email with tracking numbers as soon as your order ships. The tracking numbers can be used to determine the location of your shipment on www.ups.com unless otherwise noted. | |
| Can I ship my items to multiple addresses? | |
| No. You will only be allowed to ship to an affiliate address. | |
| Will incomplete orders be shipped? In an effort to ship your merchandise in a timely manner, we will ship incomplete orders. Please refer to the packing slip included in each shipment for further confirmation of the balance of your order. | |
| What if I do not like the merchandise after I receive it? | |
| Unfortunately, all orders are finalized at the conclusion of your redemption experience (once you “check-out” on line), so it is important that you are certain you want an item before you submit your order. | |
| What is the process if I received the wrong item and/or the merchandise is defective? | |
If an error was made in the shipment of your order (or if your merchandise is damaged), immediately contact Customer Support at customersupport@emmyextravaganza.com , or (404) 223-5100, ext 116 for assistance. Any damaged or wrong merchandise must be returned by a traceable shipping method within 14 days to Hothouse, Inc. 90 Fairlie St., Suite 100, Atlanta, GA 30303. Merchandise is described to the best of our ability at the time the site is created and programmed. Sometimes items selected may not be available (due to a distribution issue) and it will be substituted with an available item that is similar but not exactly the item selected. |
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My account has been locked out. How do I reset it? |
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The system will automatically disable your account if someone tries to log in repeatedly with an incorrect password or username after five (5) attempts. An account lockout will not affect your merchandise eligibility, but you will not be able to log in until your account has been reset. Simply contact Customer Support at customersupport@emmyextravaganza.com or 404-223-5100, ext 120 and give the username and password, which was supplied to you in your participation notification email. We will also need your full name and email address. After this has been verified, customer service will reset your account. |
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| What do I do if I have lost (or can’t remember) my username and password? | |
Contact Customer Support at customersupport@emmyextravaganza.com, or (404) 223-5100, ext 116 for assistance. To verify your identity we will need your full name, email address, and the Affiliate representative contact name. |
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| Is there a way to obtain more Red Hot points so I can obtain another item in the store and need just a “few more points”? | |
Unfortunately, there is no way to obtain additional points. The amount of points you received, is the maximum amount that you can use for merchandise redemption. |
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| Can I come back at a later time to finish redeeming my Red Hot points? | |
You can come back at any time and finish redeeming your Red Hot points. Simply logout and log back in whenever you find it convenient for you to finish. You have until March 15, 2007 to complete your shopping. Only if you make your choice of merchandise and go through the checkout process is your redemption experience over. |
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| When is the deadline for completing my shopping spree? | |
| You must complete your shopping spree experience by March 15, 2007. | |
| If I log-out, will I lose all of the items in my shopping cart? | |
All items will be retained in your shopping cart until you log back into the store. |
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| How can I change my contact information? | |
The checkout process will allow you to verify and/or update your address and contact information. Simply edit the Shipping Information section during the checkout process and we'll send your merchandise selections care of that individual. However, all merchandise must be shipped to the affiliate address. |
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| Use of this site signifies your acceptance of the Privacy Policy and Terms of Use . |
| This incentive campaign is not endorsed by or affiliated with the Academy of Television Arts & Sciences. The celebrities featured have neither participated in the creation of this content nor endorsed any service or product of E! Entertainment Television, Inc. or its sponsors. The manufacturers of the product(s) featured have neither participated in the creation of this content nor endorsed any service or product of E! Entertainment Television, Inc. or its sponsors. All trademarks used herein are the property of their respective owners. |